Guides · Before you pay
Working note6 minBefore you pay
Questions worth sending to a firm’s support
Copy them. A useful reply quotes the clause. A useful firm does not answer with a screenshot of a dashboard.
Support chats are where missing rules go to become vibes. Ask for the sentence in the agreement, not for reassurance.
- Which legal name charges my card?
- Is my country of residence eligible today? Please point at the list.
- Does the maximum loss trail, and if it locks, at what balance?
- Is the daily loss a fail or a session flatten?
- What is the consistency denominator: total profit, positive days, or the target?
- Are news rules the same in the evaluation and after a pass?
- May I hold overnight, and over a weekend, in each phase?
- What exactly can be requested as a reward, and what can you refuse?
If the reply contradicts the public page, keep both. That is a conflict, not a reason to believe whichever sentence you prefer.